The privacy of our users is important to us and we take care to safeguard it. This policy explains how we use your personal information.
USE AND STORAGE OF YOUR PERSONAL INFORMATION
What information is collected and how do we obtain it?
In the normal course of our business, we will collect personal information relating to you, such as your name, address, phone number and e-mail address (“Personal Information”) whenever you communicate with us or one of our partners or sub-contractors, (including by email, phone, SMS, via the website, our apps or otherwise), for example, in the following situations:
When you supply any personal information to us we have legal obligations towards you in the way we use that data. We must collect the information fairly and we must explain how we will use it and tell you if we want to pass the information on to anyone else. In general, any information you provide to us will only be used by us. Your information will be disclosed where we are obliged by law. Also, if you post or send offensive, inappropriate or objectionable content anywhere on this website or otherwise engage in any disruptive behaviour on this website, we can use whatever information that is available to us about you to stop such behaviour. This may involve informing relevant third parties such as your employer, school email/Internet provider and law enforcement agencies about the content and your behaviour.
We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met. We will ensure that all personal information supplied is held securely in accordance with the Data Protection Act 1998. We may contact you for promotional purposes, such as notifying you of improvements to the website unless you specifically agree not to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.
Special offers and promotions
We think you will love hearing about our special offers, discounts, news and information so you don’t miss out on our special deals so unless you have told us that you do not wish to be contacted for this purpose, we will send these to you by email or text. These may include joint promotions with our business partners.
If you no longer want to receive such offers special offers, discounts, news and information, you can either simply click on “unsubscribe” at the foot of the email or text and we will take you off our marketing and promotions list.
We want you to be clear on what we do with your Personal Information. We will keep your Personal Information secure and never sell your Personal Information to anyone. We do use sub-contractors to carry out certain functions on our behalf and, occasionally, have to disclose your Personal Information (for example, to provide specific services to you or dealing with insurers or public authorities like the police). This is described more fully below:
Sub-contractors, suppliers and agents: from time to time we employ other companies to perform functions on our behalf including taking orders and fulfilling order deliveries, designing and sending guest communications, providing guest vouchers, analysing data, providing elements of our IT or back-up systems, providing marketing assistance, processing payments, improving our services and providing customer service. They may have access to Personal Information needed to perform their functions, but are not permitted to use it for other purposes and cannot modify, disclose or erase your data without our instructions.
INFORMATION COLLECTED AUTOMATICALLY
We automatically collect information about your visit to our site. This information is used to make your visit to our site more efficient, and to help us follow browsing preferences on our site so that we can make regular improvements. Our external web host may also automatically log your IP address, a unique identifier for our computer or other access device.
Cookies are pieces of data that are often created when you visit a website, and which are stored in a cookie folder on your computer. One cookie is created when you visit this website. The cookie provides functionality by storing your preferences while you move around the site. This cookie is automatically deleted shortly after you leave the site. The cookie does not contain any personal information about you, and it cannot be used to identify an individual user. You can set your browser not to accept cookies but this may limit some features.